Refunds & cancellation

LAST UPDATED · AUGUST 4, 2026

How billing works

Every HawkOrbit plan is a one-month prepaid purchase — you pay once, through Razorpay, and get a 30-day period with a run quota. There is no auto-renewal: we never charge you again unless you choose to purchase another month.

Cancellation

Because nothing renews automatically, there is nothing to cancel — when your paid month ends, billing simply stops. If you want your account and data removed too, email us and we’ll delete them (see the privacy policy).

Refunds

Runs burn real engine fuel the moment they launch, so refunds work like this:

• Within 7 days of purchase, fewer than 5 paid runs used: full refund, no questions asked.
• Later, or with more runs used:email us — if something on our side didn’t work as promised, we’ll refund the unused portion of your month, pro-rata.
• Failed runs never count. A run that fails because of an engine fault on our side is not charged against your quota, so it never eats value you paid for.
• Duplicate or mistaken payments are refunded in full.

How to request one

Email support@hawkorbit.comfrom your account email with the payment ID (it’s in your Razorpay receipt). We respond within 2 business days. Approved refunds are issued to the original payment method via Razorpay and typically arrive within 5–7 business days.